General terms and conditions

All goods displayed on misterspex.co.uk (the 'website') by the seller –including prices quoted– are non-binding and subject to change. All prices quoted contain the statutory value added tax and other price components excluding delivery charges and postage.

We are permitted and retain the right to make mistakes, such as typing errors, technical or color deviations, or price modifications, despite our greatest care not to do so. We are entitled to contest the declaration of acceptance as defined in § 2.4 of this agreement in all such cases. We also assume no liability whatsoever as to the accuracy of the manufacturer’s description.

Once you (the “customer”/”buyer”) have ordered any of our products, you are legally bound to these terms and conditions and have made an offer to buy the goods ordered.

This “contract” (also “agreement”) becomes officially effective as soon as you have received our confirmation of your order.

If a contract has been entered into, but we are unable to deliver the ordered articles within the foreseeable future despite congruent hedging transactions, then we reserve the right to withdraw from the contract. If we should establish that delivery of goods may be delayed for an unforeseeable amount of time, we will appraise you of this fact and refund any payments already made by you.

Only one customer account may be opened and used per person. The opening and use of further customer accounts is prohibited. Mister Spex reserves the right to block any further customer accounts without prior information and to cancel any open orders.

You agree that you will receive invoices exclusively in electronic form.

All goods shall remain our property until all of your contractual obligations towards us have been fulfilled. Any resale, rental, pawning, pledge or assignment as security by the buyer of goods delivered under reservation of ownership is prohibited.

If you behave in any manner contrary to the terms of this contract whatsoever, particularly by delaying payment, or by breach of contract as stated in § 3.1, we may, without prejudice to our other rights, demand the immediate return of our property.

Depending upon availability, all goods are dispatched as soon as possible (customized prescription glasses within 5-14 working days / sunglasses, contact lenses, care products and At Home Try-On glasses within 2-3 working days). See for product detail page. Should the requested item be out of stock, we will ensure that it is delivered as soon as possible, depending on whether the manufacturer has it in stock. Each delivery is accepted under reserve that we will be supplied in due time and form. Delivery time for custom or special orders may take up to 4 weeks.

In case of goods that cannot be delivered for reasons beyond our control, we will deem the contract as having been fulfilled, if the items have been provided and the buyer notified. Delays due to cases of force majeure, disruption of transport or operative failures, strikes, shortage of raw materials and such like can lead to a reasonable extension of the delivery time. If delays continue beyond 4 weeks after conclusion of the contract, then each party is legally entitled to withdraw from this contract.

There are no shipping costs for glazed spectacles and sunglasses within Great Britain. For unglazed glasses (frame purchase only) we charge the stated shipping costs. For orders of contact lenses, care products and other accessories, shipping is free for orders over £29.00, for orders under this amount the shipping costs shown will be charged.

We are entitled to carry out partial deliveries at our own cost for any ordered items that are out of stock, in as far as this is deemed reasonable for the buyer.

We do not deliver to the Channel Islands, British Forces Post Office (BFPO) and British Overseas Territories as well as to the Âland Islands, Mount Athos, Italy, San Marino, the continental Italian national waters of Lake Lugano between the bank and the political frontier between Lavena Ponte Tresa and Porto Ceresio located zone, Livingo and Campione d'Italia. Regarding the USA, we do not deliver to the insular area.

Model instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. In the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately, the withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. If you chose the option “Try on at home” the withdrawal period will expire after 30 days from the day on which the purchase contract has become binding.

To exercise the right of withdrawal, you must inform us

Mister Spex SE
Hermann-Blankenstein-Str. 24
10249 Berlin, Germany
Telephone: 0800 472 54 57
Fax: +49 30 4431 23025
E-Mail: service@misterspex.co.uk

of your decision to withdraw from this contract by an unequivocal statement (e.g. by ticking the box “I would like a refund” on the returns form, a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

In case of delivery of contact lenses and care products the consumer loses his right of withdrawal when unsealing the product.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To
Mister Spex SE
Hermann-Blankenstein-Str. 24
10249 Berlin, Germany
Fax: +49 30 4431 23025
E-Mail: service@misterspex.co.uk

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

(*) Delete as appropriate.

Should the delivered merchandise be defective or its warranted qualities flawed, or should it develop defects within the warranty period as a result of poor materials or faulty manufacturing, then we will either repair the items or provide you with a replacement. We are permitted to make multiple reparations. We reserve the right to refuse your choice of subsequent fulfillment if it entails disproportionately high costs.

The warranty period begins with the date of delivery and lasts for two years.

All claims must be made in writing (email, fax or letter) and any defects communicated to us without delay as soon as they become apparent.

Upon discovery of any obvious deficiencies, and in order to prevent any further deterioration of the merchandise, you are obliged to inform us immediately. Failure to notify us of defects in good time will have no influence on our existing scope of warranty. Defective merchandise must be returned to us for inspection in the same condition at the time that it was discovered as being faulty.

We are entitled to initially offset any payments you make against any outstanding claims you may still have.

For your part, you are only allowed to set-off costs, if your counterclaim is uncontested or has been established as legally effective or expressly acknowledged in writing by us. You can only exercise your right of retention as long as your claim has resulted from the same contractual agreement.

You can choose the following methods of payment:

• Credit card: VISA or Mastercard

• PayPal

Payments by credit card will be debited to your account after the declaration of acceptance has been transmitted. Credit card transactions are conducted by the service provider PAYONE. Information about the service provider Paypal is available on their websites.

If you default on payment, then additional interest charges of 5% above the current base rate on top of the sales price can be charged for the duration of the delay. We reserve the right to prove and enforce a claim for higher damages caused by delay.

The contact lens specification transmitted in your order is valid and corresponds to the most recent fitting carried out by a registered optician or ophthalmic medical practitioner and is no more than one year old. Optimal use of contact lenses is assured if the wearer is familiar with the care and handling of contact lenses and regularly takes part in the necessary opthalmological examinations, in order to prevent any damage to his or her eyes.

We explicitly request that contact lens wearers should have their eyes examined at least every six months. If the wearer has changed their brand, he or she should have the fit checked carefully by an ophthalmologist or a contact lens specialist. Regarding risks and side effects, please consult an ophthalmologist or contact lens specialist and make sure you read the information enclosed in the package.

The respective manufacturer is exclusively responsible for the compatibility of the delivered products. Merchandise is delivered in the manufacturer’s original, unopened factory packaging. We accept no liability for incorrect use or improper handling. The stated shelf-life of contact lenses is based on the average amount of time that they would be worn. In order to prevent your eyesight from deteriorating further, we suggest that the recommended wearing period must not be exceeded. Should you develop any form of ocular irritation, please remove the contact lenses immediately and contact an ophthalmologist or eye specialist.

You can order up to four glasses frames to be tried on at home for a service fee. The provisions on cancellation in accordance with section 5 apply. The glasses frames are not individually glazed. A deposit is required for the order for individual payment methods. We will refund the deposit interest-free if you return the glasses frames to us within the trial period of 10 days or within the return period of 30 days and do not wish to purchase them.

If you select the option "Glasses to try on at home", we will dispatch the frames you have selected to the delivery address you have specified as soon as possible after receipt of the deposit to be paid. We bear the shipping costs. In all other respects, the delivery and dispatch conditions in Section 4 of these GTC shall apply accordingly.

In the case of a trial order, the goods sent for fitting remain our property and our indirect possession. We only transfer direct ownership of the goods to you.

You may try on and inspect the glasses frames ordered for fitting within a period of 10 days after receipt. The 10-day fitting period begins for you upon receipt of the goods ordered for fitting. The day on which the goods are handed over to a transport company for return is decisive for the expiry of the period. We shall bear the costs of the return shipment.

The frames will only be glazed if you decide to purchase one or more of the frames ordered for fitting and when the seller is instructed to glaze the glasses. If you have a customer account, log in via the link in the service email for your order or directly at www.misterspex.co.uk and follow the next steps. Alternatively, you can create a customer account or print out the returns form as described above, fill it in and enclose it with your return. Please note that for glazing orders, only the payment method you have already selected for the trial order is available.

If the goods are not returned within the 10-day trial period, this shall be deemed as approval of the goods ordered for trial, so that we will invoice you for the goods after expiry of the 10-day trial period and an effective purchase contract for the non-returned glasses will be concluded.

When testing the goods ordered for fitting, you must handle the goods with care and do everything necessary and reasonable to protect the goods from loss and damage. You only have to pay compensation for the deterioration of the goods if the deterioration is due to handling of the goods that goes beyond checking the properties and functionality. By "testing the properties and functionality" we mean testing and trying out the respective goods, as is possible and customary in a shop, for example.

Depending on the payment method, the customer is obliged to pay us a deposit as security for the goods ordered for fitting, which is to be paid as follows: * a) Credit card: when paying by credit card, we reserve the deposit amount equal to the purchase price. However, the deposit amount will only be charged to the credit card account if one or more of the goods ordered for fitting are not returned within the 10-day trial period, or if the customer instructs us to glaze one or more pairs of glasses ordered by them for unconditional purchase. * b) Paypal: The customer must pay us the deposit in the amount of the purchase price before the goods ordered for try-on are dispatched.

We do not pay interest on the deposit. The deposit is due for repayment after receipt of the returned goods and after checking the returned goods for damage. We reserve the right to offset claims for repayment against claims for damages in the event that you are unable to return the glasses to us or can only return them in a damaged condition and you are responsible for the damage or loss.

If a buyer is a trader as defined by German commercial law, a legal entity under public law or a special fund under public law, then the seller's place of business shall be the agreed place of jurisdiction.
The same applies if the customer has no general place of jurisdiction or no fixed residence in Germany, or if his or her usual domicile is unknown at the time of filing an action.

If any of the provisions of this agreement become invalid or are declared null and void, then this will not affect the validity and enforceability of the remaining provisions, which shall remain in full force and effect. Invalid or unenforceable provisions will be replaced by valid, enforceable provisions that most closely match the intent of the original provisions.